*Edit
Just because I’m the nice guy I am, I want to point out that I did receive my copy of SWTOR today. I am very appreciative of this fact. It arrived two days before it was scheduled, so I was very surprised. I still haven’t received my code, but this lessens the hurt. It should take over a week to get that emailed to me.
*End Edit
You know what’s not good customer service? When you wait over a week to send someone an email containing a code that was supposed to go along with the purchase of a game. I ordered a game, Star Wars: The Old Republic to be specific, over a week ago (Dec 12th, it’s now Dec 20th) and I still haven’t received my preorder code via email like I was promised. I called support Thursday night and I was told that I should receive it “in a few days.” This was unacceptable, but I wasn’t going to go off on the messenger, because I’ve been there and I know how much it sucks.
I emailed you last night using your shitty form on your web page letting you know that this was unacceptable. I haven’t gotten as much as a form letter thanking me for writing to you and that you’re processing your letters. Seeing as I’m getting your emails about my order, I know my mailbox isn’t filtering emails as spam. Plus I have some control over the spam filters on the server (there are 0) so I know they’re not getting filtered.
This service is unacceptable by any stretch of the imagination. The only reason I ordered from you in the first place is because Bioware had you listed as a preferred retailer on their website for the game (swtor.com) and I had a $25 gift card for Target that I received as a Christmas present a few years back. I don’t normally shop at Target, as your stores haven’t really been the most convenient store for me to purchase something, or I could find something elsewhere for cheaper. I figured you had some sort of deal going on where I could preorder and get my code and be ready to play during early access.
I was wrong. Not only do your representatives on the phone not know what the hell is going on (I almost told the lady on the phone to stand up and ask “Who shot first?” and have her transfer me to the first person who shouted “Han”), but it seems your representatives going through your email don’t know what’s going on either. I should have been playing the game three days ago, but now I’m going to be waiting at least two more because you guys don’t have your shit together.
I guess I’ve learned my lesson. Next time I’ll just preorder from GameStop. At least they don’t hide the fact that they’ll screw you over.
