Ok, I saw this while clicking on random links either starting from Facebook or Yahoo!, not sure which. Hopefully someone from Netflix is reading this because I wouldn’t mind a better job. In the spirit of fair plan, I’m going to attempt to answer these without a whole lot of prep time, even though I already read the questions once so I had about five minutes to think over each question. Here goes.
1. “Do you consider yourself talented?”
At some things, yes. This is a very broad question. I could go on for days on stuff that I perform very well, but a better question would be “Are you talented at X”
2. “What is your take on the Netflix culture?”
It’s a culture of culture. Within your library you have many different movies/shows on a variety of different subjects. Your culture is a record of our collective cultures. It is also a culture of entertainment. There is nothing better than a great movie shared with a bunch of friends.
3. “Who is Netflix’s most dangerous competitor today and in 5 years?”
The one competitor who can legally provide a library of media for free, the Public Library. While they don’t have as expansive of a library as Netflix, they do offer a similar service, for free. They may not have your on-demand service, but they will allow you to borrow a movie for a few days free of charge. This is the same today as it is five years from now.
4. “How would you deal with a customer who wants to cancel their account?”
Let them. Thank them for the service they did pay for, find out why they’re cancelling, and let them leave. Don’t pester them to try and keep them as a subscriber. Don’t give them anything free or discounted service in an attempt to save. What this does is instill the thought in their head that you can afford to have lower prices, that you’re desperate to keep them.
While yes, their service was important, but some people need to realize that they’re not unique, they’re a series of 1’s and 0’s in a database among millions of other people. Your $7.99/month does not make much of a difference when 30,999,999 other people are paying the same price.
5. “How does Netflix work?”
Magic and Flying Monkeys.
6. “What is your 90 Day Plan if we hire you?”
Hour 1: Freak out that I’m actually working for Netflix
Hour 2: Calm down, stare at my computer, and start working.
Hour 3 – Day 90: Do my job to the best of my abilities. I’m talented, after all.
7. “Compare yourself to a well-known leader.”
8. “Describe your work history in detail.”
Man, I was hoping this was easy, and forgot about this from my proofread. For the sake of this blog, here’s the quick and dirty:
Make sandwiches, throw other people’s stuff, help a new generation of idiots get on the internet, throw more people’s stuff, force other people to load aircraft in my own special way, organize people’s stuff before they buy it, educate people about the history behind the game of football, help people out with their smartphones who have no reason to own a smart phone.
9. “Create and solve an equation about how much revenue a certain marketing program would be bringing in in a variety of circumstances.”
I have this marketing program that advertises a new service. For $1 more a month, you can now get the DRM for any movie you watch so that you now legally own it. $7.99 + $1x = $$$
10. “Tell me about a challenging situation with a customer and how you were able to handle it successfully.”
Define successfully. I could give you examples of where I keep my cool on calls where people are being idiots. I could also give you examples where a call challenged my skills, but the customer was more patient than I. More context is needed for this.
11. “How do you know if one algorithm is better than another?”
12. “How is your current job similar to this job (at Netflix)?”
I get paid to do a job.
13. “What motivates you to do well?”
Very large animals chasing me down the hall to my office. If my job quality slips, the door opens more and more.
14. “How do you differentiate between a good software engineer and a great software engineer?”
The amount of bugs.